You are entitled to cancel your order if you notify us in writing within 7 days of placing the order. We will refund the cost of the order and the original delivery charge. If the goods have already been dispatched, you must return them to us at your own cost.
You can return products (except for those marked as exceptions) for a full refund if you return the item(s) to us within 14 working days of receipt. The cost of returning the item(s) is at your expense, and we will not be able to refund the initial shipping & handling charges unless the goods are faulty.
Returned products must be in their original packaging, with instructions and all parts included, in a fully re-saleable condition. Items must not have been used or assembled in any way. Zulily reserves the right to refuse a refund on any item not deemed to be re-saleable or if any of the above terms have been breached.
Please include the original delivery note, highlighting the Returns Reason Codes in the boxes provided; without it, we may not be able to process your refund.
Your refund will be processed within 5-7 days from the date the goods are received into our warehouse.
The parcel and its contents are your responsibility until they are received at our warehouse – therefore we recommend you use a registered postal service and retain proof of postage. Zulily is not responsible for returned goods being lost or damaged in transit. Please ensure the product is packaged in good enough quality transport packaging to avoid any damage during transport back to our warehouse, so that the product arrives at our warehouse in a resaleable condition.
All returned goods should be sent to:
Clipper Logistics Group Ltd